Shipping Information & Schedule

Holiday Shipping Schedule:

Christmas

We highly recommend that all Christmas orders be shipped the week of 12/16 or earlier.
Shipping delays are likely during December due to the high volume of packages in the UPS system. "Overnight" shipping will often take two days. Please plan accordingly. No shipping refunds can be issued for late deliveries 12/9 - 12/31.

*Orders shipped Monday, 12/23 may deliver after Christmas on 12/26.

Order Placed By:
(Central Time)
Will Ship On: Expect Delivery On:*
Friday, 12/20
Standard Shipping
Monday, 12/23
Tuesday, 12/24*
Saturday, 12/21 - Monday, 12/23 Noon CST
Expedited Shipping
Monday, 12/23
Tuesday, 12/24*
Saturday,  12/21 - Friday, 12/27
Standard Shipping
Monday, 12/30 Tuesday, 12/31
After Christmas

New Year's Day

Order Placed By:
(Central Time)
Will Ship On: Expect Delivery On:
Saturday,  12/21 - Friday, 12/27
Standard Shipping
Monday, 12/30 Tuesday, 12/31
Saturday, 12/28 - Monday, 12/30 Noon CST
Expedited Shipping
Monday, 12/30
Tuesday, 12/31
Saturday,  12/28 - Wednesday, 1/1
Standard Shipping
Thursday, 1/2 Friday, 1/3

Standard Shipping Schedule:

Shipping charge based on destination and order weight.

Order Placed On:
(Central Time)
Will Ship On: Expect Delivery On:
Monday
Tuesday
Wednesday
Tuesday
Wednesday
Thursday
Wednesday
Thursday Friday
Thursday
Friday
Next Monday Next Tuesday
Saturday
Sunday
Next Tuesday
Next Wednesday

 

Expedited Shipping Schedule:

(Add $9.95 to total shipping charge)

Order Placed On:
(Central Time)
Will Ship On:
Will Deliver On:
Monday
By 12 noon
Monday
Tuesday
After 12 noon
Tuesday
Wednesday
Tuesday
By 12 noon
Tuesday
Wednesday
After 12 noon
Wednesday
Thursday
Wednesday
By 12 noon
Wednesday
Thursday
After 12 noon
Thursday
Friday
Thursday
By 12 noon
Thursday
Friday
After 12 noon
Monday - Use Standard Shipping Option
 
Friday
Saturday
Sunday
Anytime
Monday
Tuesday

 


Holidays

Just like you, we (and UPS) take a few days off each year. Below is a list of holidays when no orders can be shipped. Any orders scheduled to ship on these days will be delayed to the next shipping day. Please plan accordingly and Contact Us if you have any questions.

New Year's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve
Christmas Day
New Year's Eve


Standard Shipping Option

Standard Overnight Shipping Rates are based on our negotiated rates with UPS, delivery destination and total weight of your order.

All orders are shipped in a reusable insulated container, chilled by gel packs and delivered to your door.

For website orders, we will have your order packed within one full business day after the order is submitted and it will be shipped the next Monday, Tuesday, or Wednesday. Please see the Standard Shipping Schedule above for details on order deadlines and scheduling of shipments.

We use UPS overnight service for shipping. Standard overnight service will have your product delivered by 7:00 PM the next business day after shipment if shipped to a residence. Delivery by 5:00 PM if delivered to a commercial property.

We only ship orders Monday through Wednesday. We do this to ensure safe delivery as well as the quality of our products. If you have special delivery requirements (i.e. need to ship on Thursday or Friday), please use the Expedited Shipping Option or contact us and we will try to accommodate your needs.

Expedited Shipping Option

Expedited Shipping Rate: Add $9.95 to total shipping charge.

When our standard delivery schedule will not meet your needs and you need the delivery as soon as possible add Expedited Shipping as a product to your cart. For an additional $9.95 over the standard shipping rate, orders received by 12 noon CST Monday – Thursday will be packed and shipped on the same day. Orders received after 12 noon CST Monday – Wednesday will be packed and shipped the next day. Please see the Expedited Shipping Schedule above for details on order deadlines and scheduling of shipments.

The Expedited Shipping option also allows packages to be shipped on Thursday for a Friday delivery. UPS will normally be able to deliver your product overnight, but in rare instances delays do occur. For this reason it is highly recommended that orders shipped on a Thursday be sent to an address where someone will be present on Saturday to accept any delayed shipment.

Pick Up Option

For local customers, or those planning to visit the area, you may pick up an order. During checkout use the discount code PICKUP to remove the shipping cost. Adding a planned pick up date and time in the Special Instructions during checkout is helpful to have your order ready when you arrive. Your order will not be packed in an non-insulated container. Insulated coolers may be purchased, if necessary, but it is recommended that you bring your own. Pick up is available Monday - Friday, 8 am - 5 pm.

 


Other Shipping Information

Please provide a physical address (not a P.O. Box) when entering the shipping address. The shipping address should be a location where someone will be available to receive the package from UPS or where the package may be left.
   
US Shipping Only: Unfortunately, do to our shipping methods we are unable to ship orders to addresses outside of the 50 U.S. states or to APO addresses.
   
Signature Release: All orders under $500 are shipped with a signature release (no signature required at delivery). However, the UPS driver determines whether or not the box will be left at the delivery location if no one is present. If the driver feels comfortable leaving the box at the delivery location then they will do so. If they do not feel comfortable leaving the box for any reason, then they will not do it. This is something that is not under our control. When we do see that a box has not been left we will automatically request a second delivery attempt.
   
Shipment to Multiple Addresses: Shipments to different addresses must be submitted as separate orders. We have done this so a single order does not get split up into individual shipments that are so small they cannot be delivered safely.
   
Explanation of Shipping Costs: Our shipping rates are based on the actual costs we incur for shipping fees and packing materials. We have negotiated favorable rates with UPS and we pass these savings on to you - no markup. Generally, your shipping costs on a per pound basis reduce significantly as the order size increases.
   
Minimum Order Size: Orders must include at least $50 of product. This is to ensure that the products ordered can be shipped safely to our customers. All website orders are shipped overnight in insulated coolers, and the product mix/quantity achieved with a $50 order is appropriate for safe transport in our smallest cooler. This minimum order level is a safeguard that prevents us from shipping products in a mostly "empty" cooler where quick thawing may occur.
   
About Gifts: A packing slip with no prices is included on every box. A copy of the invoice with prices is emailed to the address used during checkout.
   
Order Early, Deliver Later! During checkout there is a "Special Instructions" field available. Simply put a message in this field indicating your desired delivery date.
   
Consider the possibility of weather delays when scheduling a shipment. If a delay does occur our products can still be delivered safely up to 3 days after shipment. Some thawing may have occurred, but as long at the meat is cool to the touch (45° F or less) then the product is safe. Thawed products can be refrozen without a safety hazard or a significant loss in meat quality. This link to FoodSafety.gov may be helpful. If you are concerned about the safety of your delivery, please contact us.
   
All of our products are aged 21 - 28 days on the bone to maximize flavor and tenderness before being frozen at the peak of perfection. The products you order can be kept frozen up to 6 months or until you are ready to use them. Thaw your meat in the refrigerator. Larger cuts (such as roasts or whole legs) may take a full day to thaw.
   
We are committed to making your experience with us and our products a positive one.  We will track your package throughout the delivery process and work on your behalf to have it delivered promptly and safely.  However, please keep in mind that we must work within the limitations of the UPS system, and potential delays from weather conditions or other UPS errors are simply out of our control.